We always recommend that you reserve a bike in advance, especially during high season. This is to ensure that the requested model is available in your size. Reserving a bike ahead of time also speeds up the pick-up process because the bike will already be ready and prepared for you.
You can find our shop locations here for:Gran CanariaTenerifeLanzarote
For our rental bikes, we can provide SPD, SPD-SL, Look Keo, and normal pedals included in the rental price. If you need another type, please bring your own and our mechanics will be pleased to mount them on your rental bike.
We do not deliver our rental bikes to the hotels and accommodations.Please collect your bike from one of our shops where we can provide the best possible service in adjusting and fitting the bikes.You also need to complete the paperwork and settle the payment in the shop before collecting your bike.
You can pay your deposit either by credit -or debit card or in cash and we will refund it in the same way you paid for it.
We expect all clients to be able to fix a puncture. For mechanical breakdowns we provide an emergency service. Please contact us at +34 928 777 479.
Telephone reservations are not possible; please use our online reservation system.
Yes, by Spanish law, you need to wear a helmet when riding your bike on open roads and outside the urban area. You can rent a helmet for a one-off fee of 3€ (1-2 rentral days) or 6€ (3 or more rental days)
We do not offer such a package. Please book your own flights and accommodations. On our Website you will find hotel recommendations and you can also search for flights and book directly online. Check here for:Gran Canariaor Tenerifeor Lanzarote
You can find our shop locations here for:Gran CanariaTenerifeLanzarote
Bus drivers are not obliged to allow bikes on buses – it depends on the driver. This is, however, not usually a problem.
We differentiate between two opening times: winter season and summer season.During the summer season our shops our closed on Sundays. Click here for more details.
Yes, we sell road riding maps in our shops and are happy to give you advice.
Free Motion provides a shuttle service for some of our guided tours. If you need a private shuttle please book a transfer with a local taxi firm.
The wearing of safety vests is only a recommendation but not mandatory. If you ride in the dark or through tunnel bike lights front and rear are required by law.
There are only a few cycle lanes in the city area. All cycle routes into the surrounding mountains are on open roads and shared with other road users. We ask all clients to observe the rules when riding in traffic.
Please store your rental bike in your hotel room or apartment overnight and never leave it unattended even when locked whilst out on a ride. Please check with your hotel directly to ensure you will be able to store your bike safely
We do not offer such a package. Please book your own flights and accommodations. On our Website you will find hotel recommendations and you can also search for flights and book directly online. Check here for:Gran Canariaor Tenerifeor Lanzarote
No, unfortunately we don't have any child seats or child trailers available.
We always recommend that you reserve a bike in advance, especially during high season. This is to ensure that the requested model is available in your size. Reserving a bike ahead of time also speeds up the pick-up process because the bike will already be ready and prepared for you.
All Bike rental Information such as models, prices and availability can be found on our website
Please select your bike of choice on our website and click on “Info & Booking”. Enter your rental dates and height to start the online availability search.
For our rental bikes, we can provide SPD, SPD-SL, Look Keo, and normal pedals included in the rental price. If you need another type, please bring your own and our mechanics will be pleased to mount them on your rental bike.
Please bring your own shoes and cleats, we do not have any shoes for rent.
Please contact us at support@free-motion.com and we will check the status of your booking. Please do NOT submit another reservation form.
All bike rentals start on the morning of the first rental day and you need to return the bike before closing time on the last rental day. A collection the evening before is not possible for logistical reasons. We do not know when the bike will be returned by the previous client and all bikes are then washed and serviced before we transfer them to the shops the next morning.
During our high season, we need a minimum of 3 consecutive rental days for all advance reservations. If you would like to rent a bike for 1 or 2 days/ tours only, please come to one of our shops the day before to make a reservation and choose from the bikes available at the time.
You can rent helmets in all sizes for a one-off fee of:- 3 € for a rental of 1-2 days- 6 € for a rental of 3 or more days.
Free Motion provides a shuttle service for some of our guided tours. If you need a private shuttle please book a transfer with a local taxi firm.
The cheaper rate only applies to consecutive days rental of the same bike.If you return the bike for a day, we will calculate the rate once again starting from the first day after the break. buses: "Bus drivers are not obliged to allow bikes on buses, but most will permit you to do so as long as there is enough space."
The rental bikes are not insured against theft. Insurance Companies do not offer this option for commercially used bikes.
The regular rental price does not include any insurance cover. Additional insurance against damages can be purchased separately. The insurance does not cover theft or third-party claims.
Yes. You can purchase additional insurance which will cover for any damage to the bike in excess of a deductible; Not included are theft, vandalism and third-party claims. The person renting the bike must bear the costs for any damage that is not covered by the insurance.</br>The person renting the bike must immediately report any damage caused and have it promptly repaired. Costs from damages caused by a crash, misuse or vandalism are to be paid for right away by the person who rented the bike. Damage costs cannot be deducted from the rental deposit if you continue to rent the bike. Both parties subject themselves to the courts and arbitrators of the laws of the town in which the rental contract was issued.</br>If you have any questions, please use our live chat / message system (on the screen bottom-right).
No, a single day rental starts when the shop opens in the morning, and you need to return th e bike on the same day before closing time.
We do not deliver our rental bikes to the hotels and accommodations.Please collect your bike from one of our shops where we can provide the best possible service in adjusting and fitting the bikes.You also need to complete the paperwork and settle the payment in the shop before collecting your bike.
You can pay your deposit either by credit -or debit card or in cash and we will refund it in the same way you paid for it.
We expect all clients to be able to fix a puncture. For mechanical breakdowns we provide an emergency service. Please contact us at +34 928 777 479.
Telephone reservations are not possible; please use our online reservation system.
Yes, by Spanish law, you need to wear a helmet when riding your bike on open roads and outside the urban area. You can rent a helmet for a one-off fee of 3€ (1-2 rentral days) or 6€ (3 or more rental days)
Free Motion does not rent out any power meters but we can fit your own power pedals an any of our rentalbikes. If you wish to bring your own crank based powermeter we can fit this on certain models only. Please contact support@free-motion.com to check compatibility.
No, unfortunately we don't have any child seats or child trailers available.
If we need to cancel a tour for any reason, we will contact you in due time and, if possible, reschedule for another date.
No, all tours start at the FM Shop in Playa del Ingles.
If you already have a rental bike and would like to try a different model at the same time we can give you 30% discount on the second bike.
In this case you will receive the discount on the third tour only- a retroactive discount on the 2 previous tours is not possible.
Participation in our Road Bike, MTB & E-MTB tours the minimum age is 16 years.For E-Bike tours the minimum age is 12 years.
Please refer to Bike Shop Shipping.
Free Motion only has a warranty as a dealer so you need to register your new bike on the manufacturer`s website to activate your warranty.- Cannondale: www.cannondale.com/de-DE/Europe/warranty- Specialized: www.specialized.com/de/de/bike-registration- BH: www.bhbikes.com/en_GB/lifetime-warranty-register/register-your-bike-lifetime-warranty
The price on the website is for local pick up only and does not include shipping.
To check availability of all models please follow the link below our website.
Yes, we send bikes to other islands in the Canaries for 40€.
The Canary Islands belong to a special tax zone. Therefore, you may have to pay custom fees when shipping to the mainland and other EU countries.
The rental bikes are checked and serviced between each rental and replaced by the latest models after a year. Before being sold, all bikes are completely serviced and equipped with new grips, handlebar tape, saddles and tires. This insures you will receive an almost new bike in excellent condition.
Yes, but only if you register your new bike on the manufacturer`s website.- Cannondale: www.cannondale.com/de-DE/Europe/warranty- Specialized: www.specialized.com/de/de/bike-registration- BH: www.bhbikes.com/en_GB/lifetime-warranty-register/register-your-bike-lifetime-warranty
Cannondale: lifetime warranty on the frame and 6 months on components.Specialized: 2 year warranty on the frame and 6 months on components.BH: lifetime warranty on the frame and 6 months on components.
The following steps are required:1. Please send us your address, complete name, personal ID number and mobile number.2. We will then send you an invoice with the sum of the sales price you need to wire us as well as our bank account details.3. We will then confirm that we have received your money and ship the bike.4. You can track the shipment with a tracking number. Shipping takes 7-10 working days.
If you have a problem with your bike, please send us an e-mail to sales@free-motion.com or call us at +34 928 777 479. We will find a solution for you.
No. Water bottles, pedals and speedometers are not included in the price. We do sell such parts though.
Yes, you get a 50% discount from the rental price of the bike if you rented it within the same month you buy it.
For enquiries, please contact: sales@free-motion.com